Cancellation, Returns & refund Policy

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Before Shipment: You can cancel your order before it is shipped. To cancel your order, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] with your order details.
After Shipment: Once an order has been shipped, it cannot be cancelled. However, you may be eligible for a return or refund under certain conditions.

Due to the perishable nature of our products, we have a specific return policy:

Damaged Plants: If your plants arrive damaged, please contact us within 48 hours of delivery. Provide photos of the damaged plants and your order details. We will assess the damage and offer a replacement or refund.
Incorrect Items: If you receive an incorrect item, please notify us within 48 hours of delivery. Provide photos of the incorrect items and your order details. We will arrange for the correct items to be sent to you or offer a refund.
Non-Returnable Items: Healthy plants cannot be returned due to their perishable nature. We do not accept returns for plants that are not damaged or incorrect.

Eligibility: Refunds are issued for orders that are cancelled before shipment, or for damaged or incorrect items. Refund requests must be made within 48 hours of delivery.
Processing Time: Refunds will be processed within 5-7 business days after approval. The refund will be credited to the original payment method.
Non-Refundable Fees: Shipping fees are non-refundable unless the return is due to our error (damaged or incorrect items).

Damaged or Incorrect Items: For damaged or incorrect items, we will cover the cost of return shipping. We will provide instructions on how to return the items, if necessary.
Return Process: Follow the instructions provided by our customer service team to return damaged or incorrect items. Ensure the items are packaged securely to prevent further damage during transit.