Order Processing: Orders are typically processed within 1-3 business days. During peak seasons or holidays, processing times may extend to 5-7 business days.
Order Confirmation: Customers will receive an order confirmation email upon successful payment. Once the order is processed and shipped, a shipping confirmation email with tracking information will be sent.
2. Shipping Methods and Rates
Standard Shipping: We offer standard shipping through [Carrier Name] with an estimated delivery time of 5-7 business days.
Expedited Shipping: Expedited shipping options are available at an additional cost. Delivery times for expedited shipping are typically 2-3 business days.
Free Shipping: We offer free standard shipping on orders over Rs. 5000. For orders below Rs. 5000, a shipping fee of Rs.70/kg applies.
International Shipping: Currently, we only ship within India. We are working on expanding our shipping options to international destinations.
3. Packaging
Eco-Friendly Packaging: We are committed to sustainability and use eco-friendly packaging materials to ensure your plants arrive safely and in excellent condition.
Winter/Summer Packaging: For extreme weather conditions, we include heat packs or cool packs to protect plants during transit.
4. Delivery Timeframes
Standard Delivery: Orders typically arrive within 5-7 business days from the shipping date, depending on your location.
Expedited Delivery: Expedited orders arrive within 2-3 business days from the shipping date.
Rural Areas: Delivery to remote or rural areas may take an additional 1-2 business days.
5. Tracking and Notifications
Tracking Information: A tracking number will be provided once your order is shipped. You can track your order through the Carrier website or our order tracking page.
Delivery Notifications: Customers will receive email notifications at key stages of the shipping process, including order confirmation, shipping confirmation, and delivery confirmation.
6. Damaged or Lost Items
Damaged Plants: If your plants arrive damaged, please contact our customer service within 48 hours of delivery with photos of the damaged items. We will arrange for a replacement or refund.
Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to locate your package or send a replacement.
7. Returns and Refunds
Return Policy: Due to the perishable nature of plants, we do not accept returns. However, if there is an issue with your order, please contact us within 48 hours of delivery, and we will make it right.
Refunds: Refunds will be processed within 5-7 business days after approval and will be credited to the original payment method.
8. Customer Service
Contact Us: For any shipping-related inquiries or issues, please contact our customer service team at support@bougainvilleadream.com or 6290110479 Our team is available 10 am to 7 pm.
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