Payments

Payment Policy

1. Accepted Payment Methods

We offer a variety of payment options for your convenience:

• Credit Cards: Visa, MasterCard, American Express, and Discover
• Debit Cards: All major Indian banks
• Net Banking: Supported by major Indian banks
• UPI: Unified Payments Interface
• Wallets: Popular digital wallets such as Paytm, Google Pay, PhonePe
• Cash on Delivery (COD): Available for select locations with an additional handling fee

2. Payment Security

• Secure Transactions: We use secure payment gateways to ensure that your payment information is protected. Our website employs SSL (Secure Socket Layer) technology to encrypt your payment details.
• Fraud Prevention: To prevent fraud, we may require additional verification or information before processing any order.

3. Pricing

• Currency: All prices listed on our website are in Indian Rupees (INR).
• Price Changes: Prices are subject to change without prior notice. The price charged will be the price in effect at the time of your order.
• Taxes: Prices include applicable GST (Goods and Services Tax) unless stated otherwise.

4. Order Confirmation

• Confirmation Email: After placing an order, you will receive a confirmation email with your order details and payment status.
• Payment Issues: If there are any issues with your payment, you will be notified via email or phone. Your order will not be processed until the payment issue is resolved.

5. Cash on Delivery (COD)

• Availability: COD is available for select locations and may incur an additional handling fee.
• Order Confirmation: For COD orders, we may contact you to confirm the order before shipping.
• Payment Collection: Payment must be made in cash to the courier at the time of delivery. Please ensure you have the exact amount as couriers may not carry change.

6. Refunds and Cancellations

• Order Cancellations: Orders can be cancelled before they are shipped. Once an order is shipped, it cannot be cancelled.
• Refunds: Refunds for cancelled orders or returned items (in case of damaged or incorrect products) will be processed within 5-7 business days. Refunds will be issued to the original payment method.
• Non-Refundable Items: Due to the perishable nature of plants, we do not accept returns or provide refunds for healthy plants. Refunds are only provided for damaged or incorrect items received.

7. Failed or Declined Transactions

• Retry Payment: If your payment fails or is declined, please retry the transaction using a different payment method or contact your bank for assistance.
• Order Status: Orders with failed or declined payments will not be processed. Please ensure successful payment to confirm your order.

8. Customer Support

If you have any questions or concerns regarding payments, please contact our customer support team:

• Email: support@bougainvilleadream.com
• Phone: 6290110479
• Hours: 11 AM to 7 PM